While Amex Concierge is generally considered a little better than Chase Concierge, both services aim to provide premium, around-the-clock service to their most loyal and valued customers.
American Express (Amex) Concierge and Chase Concierge are premium concierge services offered by their respective credit card companies. While both services aim to assist cardholders with various tasks and requests, it is difficult to definitively say which one is better as the quality and effectiveness of these services can vary depending on individual experiences and preferences.
In this article, we are going to explore the main differences between Amex and Chase Concierge offerings and examine what benefits can premium credit card holders expect.
| Amex Concierge | Chase Concierge | |
|---|---|---|
| Services | Travel, hotel, shopping, medicine, lifestyle assistance | Travel, hotel, gift, shopping, lifestyle assistance |
| Eligible cards | Amex Platinum Card Amex Centurion Card |
Chase Visa Infinite cards Chase Visa Signature credit cards |
| Phone number | 1-800-525-3355 954-473-2123 (when outside the US) |
(800) 953-7392 (630) 350-4551 (when outside the US) |
What is a concierge?
A concierge service acts as a dedicated personal assistant, providing valuable support and assistance to individuals or organizations in order to enhance their overall experience and alleviate the stress of various tasks and arrangements.
Concierge services are known for their ability to provide convenience and personalized attention. They can assist with a wide range of tasks, including making reservations at restaurants or hotels, booking tickets for events or shows, arranging transportation services, providing recommendations for local attractions or services, and even handling personal errands such as shopping or organizing special occasions.
Here are some services you can expect a concierge to carry out:
- Travel assistance: Help with travel arrangements, such as flight and hotel bookings, itinerary planning, airport transfers, and visa information.
- Dining recommendations and reservations: Assistance in finding and booking reservations at restaurants, including recommendations for popular or exclusive dining establishments.
- Entertainment and event planning: Assistance in obtaining tickets for concerts, sporting events, theater shows, or other entertainment activities. This may also include access to exclusive or sold-out events.
- Personal shopping: Help with locating and purchasing specific items, whether it’s luxury goods, unique gifts, or everyday products.
- Local recommendations: Suggestions and information about local attractions, sightseeing spots, shopping districts, and cultural events in a specific city or destination.
- Emergency assistance: Support in emergency situations such as lost or stolen credit cards, travel document replacement, or medical referrals while traveling.
- Special occasion planning: Assistance in organizing special occasions like birthdays, anniversaries, or proposals, which may include making reservations, arranging surprises, or finding unique experiences.
- Research and information: Providing general information, research assistance, or recommendations for various topics, such as business services, health and wellness, financial advice, and more.
- Lifestyle services: Access to a network of professionals or experts for services like personal trainers, beauty and wellness treatments, event planning, home services, and more.
- Customized requests: Handling unique and personalized requests that fall within the scope of the concierge service’s capabilities and resources.
It’s worth noting that the availability and extent of these services may vary depending on the specific credit card and the level of membership. We are going to discuss these differences in more detail in the following sections.
What are the benefits of Amex Concierge?
Amex Concierge is a concierge service aiming to assist VIP clients who are the holders of the Amex Platinum Card. The only requirement is that customers pay for the service using their American Express credit card. Keep in mind that the services carried out by a concierge are made on the customer’s behalf.
Here’s how American Express describes their premium Platinum Card Concierge offering:
“Amex Platinum Card offers you ‘Do anything’ concierge, which assures you of assistance with a unique experience across the globe. Whether you need travel-related assistance, want tickets to a VIP event, or need a special gift delivered to your loved ones, Amex Platinum Concierge can help you.”
Access to concierge services is reserved for Platinum and Centurion cardholders. In order to get a Platinum card requires an excellent credit score and a good credit history. The yearly annual fee is $695, but the benefits are valued at roughly $1400. The Centurion card is reserved for only the most high-end users. If you spend anywhere from $250,000 to $500,000 per year across your American Express cards, you may qualify for the Centurion card.
With that in mind, let’s explore the main benefits of concierge services, as described by American Express.
Time-saving benefits
One of the most apparent advantages of utilizing a concierge service is the ability to save time and allocate energy to more important matters. While the concierge handles routine tasks, you can focus on setting goals, spending quality time with family, and improving your overall lifestyle.
Dependability
Dependability plays a crucial role in the reputation and sustainability of any concierge service. By employing well-trained professionals and maintaining a reliable network of specialized contacts ranging from travel agencies to medical institutions, most concierge services ensure consistent and trustworthy assistance.
Exclusive perks and complimentary advantages
With the extensive and well-connected network of concierge services, you can accomplish seemingly impossible tasks even at the last minute. This may include gaining complimentary access to exclusive clubs or securing advanced upgrades at top-tier luxury and boutique hotels.
Access to exclusive opportunities
Through their established partnerships, a concierge service can grant you access to VIP tickets and sold-out events. Moreover, you may enjoy privileges such as entry to members-only venues and exclusive gatherings.
Emergency support
In unfortunate events like lost baggage, missed flights, or medical emergencies, concierge services are readily available to provide emergency assistance. They can offer guidance, resources, and support to help you navigate and resolve challenging situations effectively.
What are the types of Amex Concierge services?
American Express’s concierge service covers several important sectors, including travel, medicine, shopping, and more. Let’s examine each of these types
Travel concierge
As business and leisure travel continue to surge, having a travel concierge has become almost essential for organizing your travel plans, choosing suitable accommodations, and handling other necessary arrangements. This indispensable service acts as a reliable companion throughout your global journeys, ensuring a seamless travel experience. Leveraging their extensive network, a travel concierge utilizes their connections to secure restaurant reservations, hotel reservations, transportation services, and popular tourist attractions.
Hotel concierge
A hotel concierge aims to be your ultimate guide, attending to every aspect of your stay, from arranging transportation to securing reservations at nearby dining establishments. They offer expert advice on crafting suitable itineraries and provide comprehensive assistance with all your travel arrangements throughout your hotel stay.
Medicine concierge
During a medical emergency, a medicine concierge is there to lend a helping hand. Similar to a personal assistant, this service efficiently handles hospital admissions, scheduling doctor appointments, managing billing and insurance claims. Operating on a flat or annual fee basis, a medicine concierge ensures smooth and hassle-free management of your healthcare needs.
Lifestyle concierge
A dedicated lifestyle concierge is by your side, taking care of your tasks and ensuring seamless operations in all areas of your life. This tailored service provides assistance with home management and event coordination. Operating on a retainer basis, you pay a monthly fee to an agency for the services of a skilled lifestyle manager who will handle your needs with utmost care and efficiency.
Shopping concierge
At times, life becomes so overwhelming that even choosing the perfect outfit for an occasion becomes burdensome. In such situations, a shopping concierge comes to your aid, offering valuable assistance with your shopping requirements. The shopping concierge is equipped with the expertise to not only find the right items for you but also optimize your wardrobe and provide guidance for achieving your desired look.
How to contact the Amex Concierge?
To cataract Amex Concierge, all you need to do is call the number on the back of your Platinum or Centurion card and ask for the “concierge” service. Then you can proceed to list your requests or ask about travel, medical, or other information.
You can call 1-800-525-3355 to reach an American Express Concierge or reach out to 954-473-2123 when traveling abroad. It is worth noting that the email contact option has recently been discontinued.
What are the benefits of Chase Concierge?
Chase Concierge is available as a part of the Visa Signature Concierge services and Visa Infinite Concierge services, depending on the Visa credit card you own. In many ways, Chase’s concierge offering is similar to American Express’ offering.
Here’s how Chase’s Visa Signature concierge service works:
“Depending on the nature of the request, a Concierge Representative may be able to assist them right away. If the request needs to be researched, the Concierge Representative will contact the cardholder by follow-up phone call or email.”
The list of benefits provided by Chase Concierge covers a very similar set of services as the Amex Concierge offering, including time-saving benefits, reliability, emergency assistance, and access to exclusive events.
What are the types of Chase Concierge services?
Chase Concierge covers similar services as the American Express concierge, with both allowing their customers to receive personalized services no matter where they are.
Travel and travel-related plans concierge
One of the most useful benefits of Chase cards that offer concierge services is the ability to request your concierge to carry out hotel booking arrangements, transportation, and even reserve spots at exclusive restaurants and bars worldwide.
Event tickets concierge
Another important type of concierge is the event ticket concierge, which allows customers to get access to exclusive or even sold-out concerts. In that regard, both American Express and Chase Concierge are very similar.
Gifts concierge
If you find yourself unable to deliver a gift for someone that’s halfway around the world in time, Chase Concierge can be a lifesaver, as the concierge team will try to fulfill any request you make in time. Just keep in mind that carrying out a request can take up to 48 hours to complete.
Lifestyle concierge
With a dedicated lifestyle concierge at your disposal, your side is never lacking in support as they handle your tasks and ensure smooth operations across all aspects of your life. This personalized service extends assistance in home management and event coordination, catering to your specific requirements. By operating on a retainer basis, you pay a monthly fee to an agency in exchange for the expertise of a competent lifestyle manager who will diligently attend to your needs with utmost attention and efficiency.
How to contact the Chase Concierge?
If you are a cardholder of one of the supported credit cards at Chase, you can reach out to (800) 953-7392 to get in touch with a concierge. If you are outside the US, you can dial (630) 350-4551 instead. The service is available 24 hours a day.
The bottom line: Is Amex Concierge better than Chase Concierge?
Determining whether Amex Concierge is better than Chase Concierge is subjective and dependent on individual preferences and experiences. Both American Express and Chase offer concierge services as part of their premium credit card benefits that cover travel, medicine emergency, shopping, lifestyle, and other types of concierge assistance.
Both services are available 24/7 and can be accessed when in the US or when traveling internationally. The concierge service is primarily reserved for wealthier clients, those who might find themselves on the XRP rich list, for instance.
Ultimately, the decision between American Express Concierge and Chase Concierge will depend on your individual needs, preferences, and the specific credit card that best aligns with your lifestyle and priorities.
About the Author: Nathan Rivers
